1. Acceptance of Terms
• By using the website or placing an order, customers agree to the Terms & Conditions.
• If they do not agree, they should not use the website.
2. Legal Compliance
• The website follows:
oConsumer Protection Act, 2019
o E-Commerce Rules, 2020
o IT Act, 2000
o GST Act, 2017
• Customers’ legal rights under Indian law are protected.
3. Eligibility
• Users must be 18+ years old or legally capable of entering into a contract.
4. Products & Pricing
• Product descriptions and prices are displayed online.
• GST details are provided on invoices.
• Prices may change.
• The company can cancel orders due to pricing errors.
5. Orders & Payment
• Orders are confirmed only after successful payment.
• The company can cancel suspicious or fraudulent orders.
6. Shipping
• Delivery timelines are estimates.
• Delays due to courier or natural causes are not the company’s responsibility.
7. Refund & Cancellation
• Cancellation allowed before dispatch.
• Limited returns due to perishable products.
• Damaged/wrong items can be refunded or replaced.
• Claims must be raised within 24–48 hours.
8. Intellectual Property
• Logo, content, and designs belong to TheChocoGenz.
• Copying without permission is prohibited.
9. Limitation of Liability
• Company liability is limited to the product value.
• No responsibility for indirect or consequential losses.
10. Dispute & Jurisdiction
• Governed by Indian law.
• Disputes handled in specified Indian courts.
*Important Customer Rights:
✔ Right to accurate product information
✔ Right to GST invoice
✔ Right to cancel before dispatch
✔ Right to refund/replacement for damaged or wrong product
✔ Right to grievance redressal within 48 hours
✔ Right to approach consumer court if unresolved
*Important Customer Obligations:
✔ Provide accurate address and contact details
✔ Make authorized payments only
✔ Report damage within 24–48 hours
✔ Not misuse the website
✔ Not engage in fraud or false claims